FAQs on Prepaid calling cards / long Distance Phone cards

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	FAQ’s for ShoppersStop Phone Cards


	1. What are Phone cards? How they are Useful? Phone cards help us in making long and short distance calls for lesser rates from any corner of the world to anywhere. You can have control on your phone bills. Need not spend much time for purchasing because the facility is on line. No monthly rental, local taxes, hidden charges. If your phone cards usage is more. You will be getting free reward points as a gift of token. 2. Whom to contact, if i have any problem with my phone card? Shopperstop.com.au provides very good customer service and even you can login into our website to clarify your doubts regarding your phone card problems like forgot pin, unable to login, problem during registration changing passwords so on. You can even dial 1300 368 303 which is a toll free number of our customer service. 3. Are there any charges for Prepaid phone cards? Service Fee:It is applicable for all the phone cards when you make the call. Connection Fee:It is the other name of first-minute surcharge. It is charged when the call is made .It is going to vary from one phone card to other based on your selection (based on the destination). Better to choose the phone card which is for longer duration calls (conversation for hours to hours) instead of short calls. Maintenance Fee: If the balance is left after making first call then the maintenance fee will be deducted. It will be collected on monthly basis, weekly basis. 4.What is the procedure for using calling cards? It is easy to use prepaid calling cards. i) First dial the access number (number provided by the phone company) of your city, then you have to follow the voice instructions, it inform us to select the language so that the card can give instruction in that particular language and accordingly enter the PIN number of the card. You can hear total balance of the card and finally dial the destination number where you wanted to call. ie: Interstate Calls: Area code + Phone Number. International Calls: International Code (0011) + Country Code + City Code + Phone Number. ii)If you want to make further calls after the completion of first call press # two times or else * two times. The keys may vary from card to other, for this just follow the recorded message. 5. Will the calling cards expire? Calling cards expiry would be applicable after the first use and it may be for 1month or 3 months or sometimes 6 months depends the card you select. If you are unsure of the first use of your card we will be able to help (advise) you if you contact shoppersstop.com.au customer service. 6.What are the payment modes of phone cards? Either you can do the direct deposit or else using the credit card which is a online facility. If you face any problem you can contact customer service or by sending mail we will help you out. 7. Can call rates change without notice? Attractive per-minute call rates are often used to advertise pre-paid calling cards. These rates are usually subject to review at any time and can change quickly as competition between suppliers fluctuates. Current rates can be checked with the card company before you make your call.

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